Refund & Cancellation Policy
for software.vastcob.com
1. Principle
As this involves digital content (software, plugins, SaaS), special legal regulations apply.
Payment processing and refunds are handled exclusively by the respective Merchant of Record (Paddle or LemonSqueezy).
2. Right of Withdrawal
By completing the purchase, the customer expressly agrees
that the execution of the contract will begin before the expiry of the withdrawal period
and acknowledges that this extinguishes the right of withdrawal, as soon as the download or use of the software is possible.
3. Goodwill Refunds
Regardless of the statutory right of withdrawal, refunds may be granted on a goodwill basis if:
- the software demonstrably does not function as described and
- the error cannot be rectified despite a reasonable period for rectification.
There is no entitlement to a refund.
4. Exclusion of Refunds
No refund will be issued for:
- Dislike or change of mind
- Lack of technical knowledge
- Incompatibility with third-party plugins, themes, or hosting environments
- Violation of license terms
5. Refund Request Process
Refund requests must be submitted directly through the respective payment provider:
- Paddle: according to their refund policy
- LemonSqueezy: according to their refund policy
The provider can be consulted for technical review.
6. Deactivation of the License
Upon approved refund, the right of use automatically expires.
The software must be immediately deactivated and removed.
7. Contact
Technical Support (no payment processing):
support@vastcob.com
DE