Who doesn’t know it? As soon as you offer purchase on account in your shop without PayPal, Klarna, etc., you have to chase the money. What a collection agency could otherwise do for 30% or more commission can also be done via WooCommerce reminders or WooCommerce payment reminders. This is not a standard in the WC shop, but with the right plugin (see below), it will save you a lot of time and is very easy and quick to set up in your online shop.
Send WooCommerce Reminders & Payment Reminders with just one click
With the payment reminder, you can automatically send reminder emails for outstanding payments and follow up on emails requesting a review. The texts are freely definable. In German, one would also directly say „Mahnung“ (dunning letter). Where normally an extra finance system, accounting software, or CRM is needed, this plugin also directly covers the „dunning process“.
+ Alternative solution with another plugin or custom code further down!
Easily send payment reminders or dunning letters with WooCommerce
With the payment reminder or dunning letter you can automatically send reminder emails for outstanding payments, follow up on emails requesting a review, and send emails to customers who have canceled the order based on specific rules you create.
The email is sent automatically after initial setup, which includes activating reminders, selecting the interval day, and the limit for the number of reminders sent. You can also send emails manually for each order.
For example, for a specific payment method, you can send a payment reminder email if an order is still unpaid two days after the order. You can encourage customers who have canceled the order by providing discount coupons, regardless of whether they have selected a specific payment method or not.
This extension automatically detects orders with outstanding payments and sends payment reminders. Emails must be sent to users whose payment is still outstanding or who have canceled the order.
This extension helps you collect customer reviews from people who have recently purchased a product by inviting them to review the purchased items. Once an order is completed, a product review email is sent to the user. After receiving this email, the user can, in turn, provide feedback on the purchased product.
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Main features of the plugin:
- Automatically send email reminders for WooCommerce orders (for outstanding payment orders or follow-up emails requesting a review or for a canceled order).
- Manually send emails for each order.
- Automatically invite customers to rate their purchase.
- Easily access and manage „Pending Orders“ and „Cancelled Orders“ in the extension.
- Easily enable/disable a reminder at any time in the settings.
- Set up CC and/or BCC for each email to track them.
- You can select the day on which a reminder email should be sent after the order.
- You can set the reminder limit. Emails will be sent automatically until the limit is reached.
- You can add a discount coupon to encourage customers who have canceled an order to make a purchase.
- You can create a coupon for a specific payment method.
- You can restrict the payment method for a pending payment order.
- Edit the content for the email body, including placeholders for data from the order (name, order total, etc.)
- You can customize the header, body, and footer of emails.
Advantages of the plugin for WooCommerce:
- Easy to set up, customizable emails.
- Additional coupon function – Create coupons for a specific payment gateway.
- Easily manage order list (Easily access all pending and cancelled orders. You can manually send a reminder email for each order.)
A very good and possibly even better alternative for WooCommerce reminder emails:
WooCommerce Reminder Pro – Summary in English
The WooCommerce Reminder Pro plugin is a powerful solution for automating customer communication in WooCommerce shops. It helps shop operators to demand outstanding payments, inform customers about deliveries, and collect feedback after purchase – fully automated via email or SMS.
Key Features
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Payment Reminders: Automated emails and/or SMS to customers with unpaid orders. Up to three reminders with individual time intervals and content can be configured.
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Delivery Notifications: Automated notifications before or on the day of scheduled delivery to increase transparency and anticipation.
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Feedback Requests: Automated messages a few days after delivery to ask customers for product reviews – important for trust and conversion.
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SMS Integration via Twilio: Optional SMS dispatch for all the above-mentioned notifications, ideal for direct and mobile customer engagement.
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Customizable Content: Both email and SMS texts can be fully personalized. Placeholders for customer data, order information, or product details are available.
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Automation: Once set up, the system runs fully automatically. Automatic status changes for unpaid orders are also possible.
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Scalability: The plugin can be flexibly adapted to various business models and requirements – from small shops to larger e-commerce projects.
Benefits for Shop Operators
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Increased sales by reducing forgotten payments and promoting repeat purchases.
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Time savings thanks to automated communication.
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Better customer loyalty through professional and well-timed messages.
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High flexibility in the design and sending behavior of the reminders.
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